In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. Therefore, when patients complain, we deal with them courteously and promptly, so that the matter is resolved as quickly as possible.
Our aim is to react to complaints in the way in which we would want others to handle our complaint about a service. Above all, we learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way. Our complaints procedure is based on the following objectives.
If you’re not happy with the result of our procedure
If patients are not satisfied with the result of our procedure, they may make a complaint to: